Cancellations and Returns
If for any reason you wish to cancel your order with us, please send an e-mail to email@example.com We can cancel your order at any time, providing the goods have not been despatched.
In the event that your order has been dispatched, you can return the goods within 7 working days. The goods must be returned in their perfect, unopened condition and sealed in their original packaging. The costs of returning goods to us will be met by you. On receipt of the goods, we will then authorise a refund. We will refund for the cost of the goods only.
The Goods will remain your responsibility until they have been safely delivered to us. We strongly advise that you insure the Goods and get proof of posting in case of loss or damage.
956 Bristol Road South
Our aim is to despatch goods as soon as possible, our delivery times refers to the delivery time only and applies when goods are despatched. Most orders placed before 5.30pm will leave the following day on a next day service. If you are not in a rush on a small parcel, please select the second class royal mail service option. All other parcels will be delivered by UK mail in a signed for service so where possible, please ensure somebody is home to take delivery. If not, please provide a safe place for us to leave the parcel in the notes section before submitting your order. Please be aware that in some cases, this can be longer due to high order volumes and unforeseen circumstances.
When entering your delivery address please ensure that you give all the relevant information and that you have double checked your delivery address before processing the order. If the information given is not accurate this will result in us incurring addition delivery costs from our shippers. We reserve the right to pass this cost on to the customer if incorrect information has been given. With this process will we also ask the carrier to hold your parcel until the additional shipping has been paid.
When placing an order from the channel islands or highlands please ensure you select the relevant postage option for your postcode. If this has not been done we will contact you regarding this regarding additional postage costs or refunds.
For any issues or enquiry’s concerning delivery please contact us at firstname.lastname@example.org